From Our Clients
What people say after working with us
These are the accounts of real clients who came to us at a difficult moment and found the support they needed. We are glad they did.
Back to Home340+
Clients assisted
4.8/5
Average client rating
11
Years in practice
3
Bar-certified practitioners
Client Reviews
In their own words
Zaharah Ahmad
Petaling Jaya, Selangor
When my husband retired, we received a letter from the pension authority that neither of us could make sense of. A neighbour suggested Perisai Amanah. From the first call, the team put us at ease. They went through the documents with us carefully, explained everything in simple terms, and told us exactly what to expect. We left feeling much calmer. The document review was exactly what we needed and nothing more was pushed on us.
June 2025
Ramesh Kumar
Subang Jaya, Selangor
I had been going back and forth with the EPF for several months trying to sort out a discrepancy in my contribution records. After getting nowhere on my own, I contacted Perisai Amanah for help with the correspondence. They took over the letters completely, kept me updated after each exchange, and resolved the issue within about seven weeks. I found the process a bit slow at times, but that was due to the authority, not them. Professional throughout.
May 2025
Faridah Hassan
Kuala Lumpur
Following my father's passing, we discovered there were pension entitlements that had not been properly settled. The family was not sure where to begin, and the whole matter felt overwhelming on top of the grief. Nurul from the team was incredibly patient with us. She explained our position, handled all the correspondence with the pension board, and kept the whole thing moving without pressuring us. I would not hesitate to recommend them to anyone in a similar situation.
June 2025
Tan Lian Huat
Shah Alam, Selangor
I needed help preparing for a formal appeal regarding a pension decision from my former employer's scheme. The team at Perisai Amanah handled everything — from gathering the right documents to speaking on my behalf at the hearing. Ahmad was steady and clear throughout. The outcome was positive, and I felt properly supported at every stage. Having someone who knew the process well made a genuine difference to how I felt going into that room.
July 2025
Siti Norzahra
Putrajaya
As a public-sector employee, my pension situation had some specific complications that I was not sure how to navigate. I had already tried to deal with it myself for a few months without making much headway. After one meeting with the team, I understood my position properly for the first time. They dealt with the ministry on my behalf and the matter was resolved within a few weeks. The fee was fair and clearly explained from the start.
May 2025
Mohamad Johari
Klang, Selangor
I contacted Perisai Amanah after my initial inquiry to another firm did not go particularly well — they were efficient but quite cold about it. The difference here was noticeable from the start. Raj was helpful and clear on the phone, and when I came in to go through my documents, the whole thing felt much less daunting than I had expected. They explained the situation properly and I came away with a clear sense of what to do. Good, honest people.
June 2025
Case Studies
How we helped — in more detail
These accounts reflect real types of situations we have handled. Identifying details have been changed to protect client privacy.
Case Study — Document Review & Clarification
The situation
A retired schoolteacher from Ipoh received a letter from the Public Service Department stating that a recalculation of her pension entitlement had resulted in a lower monthly payment. The letter was technical and she could not understand how the figure had changed or what options she had.
What we did
We reviewed the letter and supporting documents, traced the recalculation to a change in how certain service years had been classified, and explained the basis of the decision and the available avenues in plain terms. The client decided she wanted to query the classification formally, and we assisted with a written inquiry on her behalf.
The outcome
The classification was reviewed and corrected within four weeks. Her monthly pension was restored to the original amount. The total time from first contact to resolution was approximately six weeks. She came back to thank the team in person.
"I did not know it could be fixed. I had given up. They made it feel manageable and they were right — it was."
Case Study — Formal Representation
The situation
A former civil engineer in his mid-60s had been in a dispute with his employer's pension scheme over benefits that he believed were owed for an early-retirement arrangement. The scheme trustees had declined his claim on procedural grounds, and he had been given a deadline to file a formal appeal.
What we did
We reviewed the original agreement, the scheme rules, and the trustees' decision letter. We identified that the procedural objection was partly flawed, prepared a detailed written submission, and represented the client at a formal appeal hearing before the scheme's internal review panel.
The outcome
The panel partially upheld the appeal. The client received a revised benefit calculation that resulted in a meaningful increase in his monthly pension. The full process from first consultation to the appeal decision took approximately twelve weeks.
"Going into that hearing without them would have been very stressful. Knowing Ahmad was there, and that he understood the detail, made all the difference."
Get in Touch
We are here when you are ready to reach out
If you have read these accounts and feel that your situation might benefit from a conversation, we are very glad to hear from you. There is no pressure — just a quiet, unhurried discussion to start.
Send Us a MessagePhone
+60 3-2712 6849Office
Level 9, Wisma UOA, Jalan Pinang
50450 Kuala Lumpur, Malaysia
Hours
Mon–Fri: 9:00 am – 5:30 pm
Sat: 9:00 am – 1:00 pm
Professional Credentials
Why our clients trust us
Malaysian Bar Members
All practitioners hold current Malaysian Bar membership
PDPA Compliant
Full compliance with Malaysia's Personal Data Protection Act 2010
Commended, Malaysian Legal Awards 2023
Recognised for specialist practice in pension-related legal matters
340+ Clients Assisted
A decade of steady work across a range of pension matters
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